Terms & Conditions

Declarations:

Fisher Glass Inc, herein referred to as “FGI” or “the company”. The term “custom” refers to a manufactured or fabricated piece of glass or hardware that is specifically procured for a job and cannot be used elsewhere or refunded by FGI.

Warranty:

FGI offers a one-year limited warranty, unless otherwise noted, to the original purchaser for material and labor from date of purchase. This warranty is nontransferable and applies to, but not limited to fabricated glass, mirrors, window glass replacements, shower enclosures, storefront glass systems. FGI will repair any defects which occur within the warranty period at no cost to the original purchaser. All warranty services will be performed during routine business hours. Out of Service area warranty service calls will be subject to added travel costs.

Warranty Exceptions:

(1) Dual glaze units (material only) have a (3) three-year manufacturer's warranty for a “fogged” failed unit with a one-year warranty for labor.

(2) Heavy Glass Shower Enclosures have a One Year warranty on door adjustments only. (Lifetime warranty on showers installed on or before 3/31/2024)

(3) Dual glaze units installed into wood frames are not warranted for materials.

(4) Out of Service Area; jobs that are out of service area are valid for warranty but are subject to travel costs according to distance of traveling and will be charged for travel each trip.

FGI is not responsible for any special, incidental or consequential damage arising from manufacturer's defects. The company is also not responsible for installation by others, alteration, careless handling, misuse, abuse, neglect, vandalism, fire, flood, windstorm, earthquake, acts of God, improper maintenance, discoloration due to water damage, use of harsh cleaning products or chemicals, or natural discoloration due to sun bleaching, environmental wear or lack of reasonable care in the use of the product or parts. FGI does not warrant glass breakage, surface scratches and scuffs once the product is installed or delivered. 
 

Acceptance of Proposal:

Examine this proposal carefully. By signing, Buyer acknowledges that selection of material, finishes, configurations, style, and aesthetics have been made solely by Buyer. Signature acceptance of proposal gives FGI direction to proceed with order in conjunction with deposit requirements as laid out. The buyer furthermore acknowledges that all information as set forth in proposal concerning project, material, and finishes is true and accurate. FGI is not subject to any deviation on customer’s contract, subcontract agreement, or purchase Order. Any deviation from plans or proposal may be subject to additional fees via a change order as determined by FGI. The buyer agrees that additional work will not be performed until the approved change order is agreed and signed to. Buyer acknowledges that Order has been taken by an FGI Representative and is subject to Management Approval. The buyer agrees that this proposal is subject to revisions and corrections due to clerical errors prior to acceptance by FGI Management.
 

Lead Time:

All lead times are approximate and are in no way a contractual obligation unless specifically stated and approved by Management. FGI has no way of controlling vendor errors and/or complications, including those that may cause delays in deadlines for completion.

Deposits:

All orders are subject to a 50% deposit and any orders over $5,000.00 will automatically require a 50% deposit at the time of order. Deposit requirements may only be waived by FGI’s management approval. In the case of bounced checks, customer’s glass orders or other custom materials orders will be cancelled until we receive payment in cash along with NSF fee of $30.00.

Payment Terms:

Payment is due in full upon completion unless previous arrangements have been made and approved by FGI management. If a deposit is required, the deposit will be due prior to the purchasing and ordering of materials and final payment is due on the day of completion. The buyer agrees to be held responsible wholly and completely to the deposit and payment terms as outlined in this proposal. If progress payments are part of this agreement, Buyer agrees to produce 2 payments in a timely fashion. If payments are not made in accordance with the outlined terms, FGI reserves the right to stop production of work until payment terms are fulfilled. In the case of bounced checks, customer’s glass orders or other custom materials orders will be cancelled until we receive payment in cash along with NSF fee of $30.00.

Returns:

All returns and or changes in product/material will be subject to a restocking fee at management’s discretion. Any custom material certified for a job requirement is non-refundable or returnable to FGI or the manufacturer. The sale of these items is final whether customer takes possession or not and payment for the material or hardware is due with the invoice.

Shower Enclosures:

• Heavy shower door “Steam unit” or Steam-style" disclaimer: Due to the design of heavy shower doors, they are not steam tight and cannot be considered at true steam unit.
• Frameless shower enclosures are not watertight units.These units may have water leakage through the hinge, strike or bottom seams as they meet the tile, stone or manmade media such as cultured marble. We are not responsible for leakage caused by heavy spraying damage or abrasive cleaning.
• Abrasive cleaners may incur damage to the unit and should never be used. Many product components are coated with a lacquer and abrasive cleaners will scratch them.
• Any shower enclosure being installed in an existing opening, either may not completely cover, or mask the mounting holes left by the originally installed unit. FGI is not responsible for sealing or concealing pre existing holes.

Single & Dual Glaze Replacements:

• Dual Pane glass units being installed within wood frames are not covered under warranty. FGI will not be responsible for the refinishing (staining, painting), and or the replacement of wood stops within a wood window repair.
• Not all Low-E coatings will match the original window coating color.
• Dual pane glass failure replacements have a 3-year material warranty from the original date of installation. Installation labor to reinstall the replacement glass is warranted for the first year only.

Dual Glazed Unit:

• There is no warranty on dual glazed units installed into wood frames. Either from the manufacturer or from FGI.

Tile:

• Due to the nature of the product sometimes glass tile breaks during drilling holes. There is no warranty against breakage. If the tile becomes broken it would be the customer’s responsibility to have the tile replaced.

Roof Tile:

• This installation requires roof access on a tiled roof. There is no warranty against broken or damaged roof tiles. We will be as careful as we can be during this installation but if tiles get broken or damaged it would be the customer’s responsibility to have them repaired or replaced.

Buried Glass:

• There is no warranty against leakage when the glass is buried below the surface of the tile or marble. There is no way of knowing if the area is waterproof. If this unit should leak for any reason it will leak below the surface and may not be noticed until there is actual structural damage. Customer shall indemnify FGI from any claim of damage this type of installation may cause.
  

Removal:

• Some holes from existing units may be exposed. We will fill them with silicone. If any other repair work is needed it would be at the customer’s expense by others.

Existing Window Treatments:

• Any window treatments will need to be removed prior to installation. Blinds will need to be reinstalled post installation. FGI will not provide these services.

Custom Pattern Glass:

• All Custom Pattern Glass is non-refundable because it is custom ordered item. Patterns are not always consistent with the samples based on origin of manufacture. Size plays a factor on the look in some cases. FGI cannot be held responsible for inconsistencies. FGI does allow an 1/8” tolerance on all custom cut glass patterns, including tabletops. Customer is required to sign off on color selections prior to installation.

Wood or Vinyl Stops:

• There is no warranty on wooden or vinyl stops. FGI will be as careful as we can be while removing wood stops, but we have no way of knowing how much glue is on them or how weather damaged they may possibly be. If stops become broken, damaged, or have paint chipped off during removal or installation; It would be the customer’s responsibility to repair, replace them, or have any cosmetic work such as touch up painting.

Low-E Glass:

• Is not guaranteed to be a perfect color match. There are several variations based on manufacture. FGI will make every effort to match glass as close as possible. Customers providing go sizes will be subject to a trip charge and held responsible for any reorders or return trips.

Hardware Colors:

• Can have slight variations based on manufacture and metal type. Polished nickel channel has been known for having a pinkish characteristic on white tile. Customers sign off is required for color and finish selections prior to installation.

Low-Iron/Colored Glass/Specialty Glass/Acid-Etch:

• These types of glass can have varying colors/hues based on manufacture and batch.